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ORDERS AND RETURNS

We will gladly accept returns for refund on all sales which are still in a saleable condition. 

Delivery Policy

 

Fast & Reliable Delivery You Can Count On

We aim to get your order to you quickly and safely. Once you’ve placed an order with Stellmann, we’ll start preparing your items for dispatch.

Delivery Timeframes

While we aim to meet all stated delivery timelines, please note these are estimates only and may vary due to external factors like courier delays, weather, or stock availability. We’ll keep you updated along the way, but if there’s ever a delay, rest assured we’ll do everything possible to get your order to you quickly.

Delivery Requirements

Please make sure the delivery address you provide is accurate and accessible. If the delivery site is hard to reach or unsafe, extra fees may apply. If you’re unavailable to receive your delivery, additional storage or re-delivery charges may be incurred.

What To Do When Your Order Arrives

Please check your order as soon as it arrives. If anything is missing or damaged, let us know within 3 business days by emailing us at info@stellmann.com.au with photos and your order number.

Returns & Cancellations Policy

 

Shop With Confidence – We’re Here to Help

At Swiss GriP and Stellmann, we want you to feel confident in every purchase. If something doesn’t go quite right, our return process is straightforward.

Cancelling an Order

You can cancel your order within 24 hours of placing it, as long as the items haven’t been processed or shipped yet. Just email us at info@stellmann.com.au with your order number. Once the order is packed or on its way, we’re unable to cancel it.

Returning an Item

You can return eligible products within 14 days of delivery, provided:

  • Items are unused
  • Still in original packaging
  • You include proof of purchase

What Can’t Be Returned

We’re unable to accept returns on:

  • Custom-made or tinted products
  • Opened containers
  • Items damaged due to incorrect use or poor storage

Return Process

Email us at info@stellmann.com.au to request a return and get a return reference number. Return shipping is your responsibility unless the product is incorrect or faulty.

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method. If your product is faulty or incorrect, we’ll refund your shipping costs too.