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Disclaimer

Terms of use

This website is owned by Swiss GriP Australia Pty Limited (ACN 636190086) of 448 City Road, South Melbourne, VIC 3205. Throughout these terms and this website, the terms “we”, “us”, “our” refer to the Company and any of our affiliated companies (as relevant). If you use our website, you are agreeing to be bound by the terms listed below and any other laws or regulations which apply to this website.

General Disclaimer

This website has been compiled on the basis of general information current at the time of publication. Changes in circumstances after publication may affect the completeness or accuracy of this information. To the maximum extent permitted by law, we disclaim all liability for any errors or omissions contained in this information or any failure to update or correct this information. It is your responsibility to assess and verify the accuracy, completeness, currency and reliability of the information on this website, and to seek professional advice where necessary.

Nothing contained on this website is to be interpreted as a recommendation to use any product, process or formulation or any information on this website in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that use of the information on this website will not infringe such intellectual property rights.

We make no representation that the products displayed on this website are currently available or that their specifications are current and complete. Display of any product does not constitute an offer or undertaking by us.

We make this website and its contents available on an as-is basis. We make no representations or warranties of any kind with respect to this website or its contents. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the security, completeness, accuracy, merchantability or fitness for purpose of this website, including without limitation the information on this website, products referred to on this website and any email correspondence between you and us.

Intellectual Property Statement

Unless otherwise indicated, all copyright and other intellectual property rights in the website design, text, images, graphics, data, information, logos, and other materials on this website, including the selection and arrangement thereof, and all software relating to this website, belongs to or is licensed by Swiss GriP Australia. This copyright is protected by Australian and international copyright laws. All trademarks, service marks, trade names and branding on this website belong to Swiss GriP Australia and its related entities or its licensors. Swiss GriP, its related entities or its licensors do not give you any licence or right to use them.

Subject to the following paragraph, no material from this website may be copied, reproduced, distributed, modified, uploaded, transmitted, reused, re-posted, published or framed within another website without our prior written permission.

We grant you permission to download a copy of the material on this website in the usual course of operating your web browser, for your personal non-commercial use. You may also print hard copies of the material on this website, provided you retain all copyright and other proprietary notices on that material

Limitation of Liability

The use or reliance on the information on this website is at your own risk. Swiss GriP Australia, its related entities, its directors, employees, shareholders, agents and other representatives will not, under any circumstances, be liable for any injury, loss, damage, claims, expenses, or liabilities whatsoever arising out of or related to the use, or inability to use, the information on this website or provided through this website by email. This limitation of liability includes, but is not limited to, compensatory, punitive, direct, incidental, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims.

To the maximum extent permitted by law, the Company does not accept any responsibility to maintain the material and services made available on this web site or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

Nothing in these terms operates to limit or exclude liability that cannot by law be limited or excluded. If you are a consumer for the purposes of applicable State or Federal law in Australia, with the consequence that certain guarantees and certain rights and remedies are conferred on you which cannot be excluded, restricted or modified, then to the maximum extent permitted by law, our liability to you is limited at our option to: (a) in the case of goods: (i) replacement of the goods or the supply of equivalent goods; (ii) repair of the goods; (iii) payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) payment of the cost of having the goods repaired; and (b) in the case of services: (i) resupply of the services; or (ii) payment of the cost of resupplying the services.

Links

We permit linking to this website, provided that the full html page is loaded. Any such links must not incorporate our trade marks or service marks, and must not be used to disparage or otherwise detrimentally affect the reputation of Swiss GriP or its related corporations.

Information on this website may include links to the websites of others outside our network. These links are provided for your convenience only. The inclusion of any link to other websites does not imply endorsement by the Company of third party companies, individuals, products, information, or opinions. We do not warrant that information on any third party websites is free from computer viruses or any defects, errors or infringements of intellectual property rights, nor do we authorise any such infringement by providing these links. We recommend you read the legal and privacy notices of any other websites that you visit.

If this website contains third party advertisements (such as banner ads or referral buttons) which contain embedded links to other sites where goods or services are advertised, the placement of such advertisements on this website does not constitute the recommendation or endorsement by us or any goods or services advertised by the third party. The third party advertiser is solely responsible to you for any representations or offers made by it, and for any goods or services which you agree to purchase or acquire from those third parties.

We disclaim liability for any loss or damage whatsoever arising from your use of links to third party websites.

Unsolicited Materials and Ideas

It is our policy not to accept information from third parties which is confidential or proprietary. If you wish to retain the confidentiality of your material, do not submit it to us via email or otherwise without first obtaining our agreement.

Jurisdiction

The laws of the State of Victoria, Australia, apply to this Disclaimer. If you access this website in a jurisdiction other than Victoria, Australia, you should consider whether your use complies with the laws of that jurisdiction, to the extent that they apply. If the information on this website is translated into or presented in languages other than English, the English version of that information will be authoritative in relation to any disputes regarding its interpretation.

Product Performance

GriP Safety Coatings AG and its daughter company Swiss GriP Australia Pty Ltd are a leading manufacturers of non-slip coatings. All our products are developed and made in Switzerland, guaranteeing the highest quality.

To underline our excellent quality, we provide an industry leading 24-month warranty on adhesion. This warranty is valid as long as Swiss GriP Non-Slip is applied in accordance with instructions for use and maintained in accordance with our Technical Advice and Maintenance Instructions (available upon request). This guarantee does not cover coating failure caused by any breakdown of existing coatings where Swiss GriP is applied over them, or in the event of substrate failure. No warranty exists for surfaces previously treated with hydrophobic-, nano- or water-or other repellent coatings/sealers, and/or solvent based coatings/sealers. Customers are encouraged to make their own enquiries as to the material’s characteristics and, where appropriate, to conduct their own tests in the specific context of the material’s intended use. No warranty exists for the use of any abrasive tools (scouring pads, scouring cream, steel wool, harsh brushes, etc.) and wear. Avoid contact with hair dye products, colour mousse, etc. Allow the surface to dry for at least four days prior to rigorous cleaning in order to ensure maximum durability.

Our warranty does not cover any water penetrating through the surface from underneath. While our products are designed to provide slip-resistance on various surfaces, they are not intended to be used as a waterproofing solution. It is the responsibility of the customer to ensure that the surface is properly sealed and waterproofed before the application of Swiss GriP products. Any water damage that occurs due to the lack of proper waterproofing or inadequate surface preparation is not covered by our warranty. Around pools and other areas exposed to water, it is recommended to measure moisture level to determine suitability of applying Swiss GriP. Swiss GriP shall not be held liable for any damage or loss resulting from water penetrating through the substrate where the coating is applied onto.

Swiss GriP is not responsible for any efflorescence forming under our coatings. Efflorescence is a natural process caused by the migration of salts to the surface of the substrate, and it can occur for a variety of reasons, including moisture, temperature changes, and chemical reactions. While our products are designed to provide slip-resistance on various surfaces, they are not intended to prevent efflorescence. It is the responsibility of the customer to ensure that the surface is properly prepared and free from any potential sources of efflorescence before the application of Swiss GriP products. Any efflorescence that forms under or around our products is not covered by our warranty. Swiss GriP shall not be held liable for any damage or loss resulting from efflorescence forming under or around the coating.”

Our warranty is in addition to and does not detract from any rights and remedies you may have under any applicable consumer law. Our goods come with guarantees that cannot be excluded under the Australian and New Zealand Consumer Law. You are entitled to a replacement or refund for any major product defect as supplied. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Slip Resistance

The Swiss GriP coatings have been certified by CSIRO Australia in accordance to AS 4586:2013, with slider 55 and 96. In tests, the slip-ratings of our coatings perform better than anti-slip treatments and in some cases even perform better than anti-slip tiles. However, it is important to understand that the measurements undertaken should not be take in isolation. In any complaint involving slip, the floor surface, the footwear, and other environmental factors will all have an important bearing on slip resistance. It will be impossible to make either footwear or floorings slip resistant under all conditions which are be exposed to wear. Although Swiss GriP Australia’s coatings are designed to provide slip-resistance on various surfaces, we cannot guarantee their long-term effectiveness in preventing slips and falls. This is because we cannot control the level of wear and tear that may occur on the surface over time. While we stand behind the quality and performance of our products, we cannot provide a warranty on their slip-resistance beyond the initial installation. It is important to regularly maintain and clean the surface to ensure optimal performance. We also recommend to regularly test the slip-resistance of the surface by a NATA accredited slip-testing company. Swiss GriP Australia Pty Ltd shall not be held liable for any injury or damages resulting from the use or misuse of our products.

Product Warranty

Coverage Details: SwissGriP products will adhere for 5 years as specified under normal use and maintenance and when installed in accordance with SwissGriP’s installation instructions. 

Warranty: If SwissGriP’s product fail to be of acceptable quality (coating pre-application/installation), SwissGriP can either replace it with an equivalent product or refund the purchase price.  This warranty does not cover any costs associated with reapplication, labour or consequential damages. 

Exclusions: This warranty does not cover the following:

  • you purchase the wrong product from SwissGriP;
  • a qualified installer was not engaged to apply SwissGriP product, or SwissGriP product was not installed per SwissGriP installation instructions;
  • damage caused by improper handling, storage, use or maintenance of SwissGriP product;
  • damage caused by improper use, neglect or maintenance, including but not limited to using harsh cleaning agents/chemicals or extreme cleaning methods (tools and equipment);
  • damage caused by applying SwissGriP product outside the permitted or intended use;
  • damage caused by changes to build design, movement or degradation of the substrate or structural cracking, unsound substrates, (including unsound previous paint systems), ponding water, hydrostatic pressure, or entrapped moisture, and/or faulty design and/or construction where our product has been applied;
  • damage caused by a third party, including but not limited to pollution, heating, fire and vandalism;
  • normal wear and tear, including but not limited to acts of God; or
  • any incidental or consequential damages.

SwissGriP Coatings are certified by CSIRO in accordance with the Australian Standard for Slip Resistance (AS 4568-2013). It is important to understand that the measurements undertaken should not be take in isolation. In any complaint involving slip, the floor surface, the footwear, and other environmental factors will all have an important bearing on slip resistance. It will be impossible to make either footwear or floorings slip resistant under all conditions which are exposed to wear. We recommend testing slip-resistance regularly.

Claim Process: To make a warranty claim, please contact us info@SwissGriP.com.au within 30-days from the date of purchase.  You will need to provide:

  • proof of purchase;
  • name and address;
  • a detailed description of the issue supported by photographs/video evidence; and
  • the product for inspection (including access to the premises and SwissGriP inspect any affected area).

SwissGriP will use its best endeavours to assess your warranty claim and respond within 72-hours of receipt of the warranty claim.  If you send your warranty claim on the weekend or public holiday, the 72-hours will commence from the next business day after the weekend or public holiday.

Should you fail to comply with the above, SwissGriP are at liberty to close your claim and rely upon your failure to comply in any future claims, demands or proceedings you may bring. 

Consumer Guarantees:  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Dispute Resolution: Should you dispute our determination of your warranty claim:

  • you will issue to us a Notice of Dispute, in writing, setting out all details of the dispute;
  • within 30-days of receipt of the Notice to Dispute, the parties will agree to meet in person or via audio/visual link to resolve the Notice of Dispute;
  • If the Notice of Dispute is not resolved, then the parties agree to submit to arbitration in the State of Victoria, Australia.  The parties will pay any equal share of the arbitration costs. 
  • No suit, action, or proceedings may be commenced before the parties have attempted to resolve the dispute pursuant to the Dispute Resolution provisions, above.

Legal Rights: This warranty gives you specific legal rights, and you may also have other rights under the Australian Consumer Laws.

Installation Warranty

SwissGriP Certified Installer: Is an installer that has undertaken SwissGriP’s installation course and SwissGriP confirms their certification by listing the installer on their SwissGriP Certified Installer List.  SwissGriP Certified Installer are not agents, employees, partners of SwissGriP and have no authority or power to bind SwissGriP to a contract or create a liability against SwissGriP in any way or for any purpose whatsoever.  

SwissGriP Certified Installer List: Is a list ofinstallers that completed SwissGriP’s course and may be expected to use acceptable level of care and skill when using SwissGriP products.   

Coverage Details: SwissGriP Certified Installer may provide warranty cover for defects in the installation of SwissGriP product for a period of up to 5 years from the date of installation, subject to pre-inspections undertaken by the SwissGriP Certified Installer and Exclusions.

Consumer Guarantees: SwissGriP Certified Installer services should come with guarantees that cannot be excluded under the Australian Consumer Law.

Warranty: Subject to pre-inspections undertaken by the SwissGriP Certified Installer and Exclusions, if the installation fails to perform as specified due to defects in workmanship, SwissGriP Certified Installer can either repair the installation, reapply our product, or refund the installation cost. 

Exclusions: This warranty does not cover:

  • Installation work not carried out by a SwissGriP Certified Installer;
  • Damage caused by improper handling, storage, use or maintenance of SwissGriP product;
  • Damage caused by improper use, neglect or maintenance, including but not limited to using harsh cleaning agents/chemicals or extreme cleaning methods (tools and equipment);
  • Damage caused by applying SwissGriP product outside the permitted or intended use;
  • Damage caused by latent defects which were not known and did not become apparent at the time of the pre-inspection or installation;
  • Damaged caused by changes to build design, movement or degradation of the substrate or structural cracking, unsound substrates, (including unsound previous paint systems), ponding water, hydrostatic pressure, or entrapped moisture, and/or faulty design and/or construction where SwissGriP product has been applied;
  • Damage caused by a third party, including but not limited to pollution, heating, fire and vandalism;
  • Normal wear and tear, including but not limited to acts of God;
  • You acknowledged and/or waived your rights in the pre-inspection report provided by the SwissGriP Certified Installer where you were made aware the SwissGriP product or installation may fail to perform as specified; or
  • Any incidental or consequential damages.

How to make a warranty claim: please contact the SwissGriP Certified Installer directly and follow their claims process.  A copy of any warranty claim may be forwarded to SwissGriP.  Generally, any warranty claim will need:

  • your name and address;
  • proof of contract with the installer;
  • pre-inspection report;
  • a detailed description of the issue supported by photographs/video evidence;
  • the product for inspection; and
  • access to the premises so the SwissGriP Certified Installer can inspect any affected area.

SwissGriP will not; assess or participate in the assessment of your warranty claim and will not be liable for any workmanship claims made by you to the SwissGriP Certified Installer.  The copy of the warranty claim will only be used by SwissGriP for quality assessment and assessing the status of the SwissGriP Certified Installer on the SwissGriP Certified Installer List.